Support
Parts support
A clear process for sourcing machine parts on South African workshop floors, aimed at people who already know the equipment.
How the parts desk works in a normal week
The Parts Desk page is for sourcing replacement items for workshop machines. Send the machine make, model, part description, and photos where possible so the correct part can be matched for a lathe, boring machine, or valve grinder.
For a parts enquiry, send the machine make, model and the exact item needed first. Include casting numbers, shaft sizes, thread details, belt markings or bearing references where they can still be read. In Johannesburg workshops, worn nameplates, oil contamination and older imported machines often make identification harder, so clear facts matter more than general descriptions.
One overall photo of the machine helps place the part in context before anyone searches stock or supplier catalogues. Close images of the broken area, mounting face and any mating component are also useful, especially on lathes, boring machines and valve grinders where similar parts vary by model. If something has been modified in the workshop, mention that with the photos.
Details that identify the right part
Useful information includes the machine serial plate, dimensions taken with a vernier, and notes on whether the part sits on the spindle, carriage, gearbox or feed assembly. A worn gear, cracked handle, damaged switch or missing guard all need different checks before matching can start. Good identification reduces the risk of ordering by guesswork on older workshop equipment.
Before using the contact form, check the machine plate and compare the failed item against any old invoice, manual or sample part on hand. Pack loose pieces together if the original part will be sent in for matching, particularly with seals, gears, clamps and handwheels. On the contact form, add the machine type and where the part sits.
- Machine make, model and serial plate
- Photos of the fitted and removed part
- Part numbers, sizes, and fault description
Checks that help parts matching
Parts sourcing from Crown Mines often starts with incomplete information, especially on older workshop machines that have changed hands more than once. A gearbox lever may have been welded before, a guard replaced locally, or a motor swap may have altered pulleys and belts. Those details affect whether a standard replacement can be matched or whether dimensions must lead the search.
Dust, coolant residue and old paint can hide markings on castings and plates, so wipe the area before taking photos. Coastal corrosion may affect shafts, fasteners and electrical fittings differently from inland machines. If the machine has stood unused for a period, note any seized movement, broken lubrication points or stripped threads found during inspection.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with an enquiry
Send the machine make, model, part description and photos as a starting point. Add measurements, any stamped numbers, and a short note on what failed, such as excessive play, cracked teeth, oil leakage or a burnt coil. If the part came off a lathe, boring machine or valve grinder, say which assembly it belongs to.
If a sample is available, keep it complete and do not clean off every trace of old markings before photographing it. Workshop notes, handbook pages and previous supplier labels can also help identify uncommon items. For machines in ongoing use, mention whether the missing part affects accuracy, lubrication, guarding or electrical operation.
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